RateMyBiz Review Management System Overview:
Web Based Testimonial System that prompts customers to leave feedback through a form on your site. The feedback is emailed to an administrator to review. The email contains links to respond based on your interpretation of the feedback.
You can choose to:
1.) Select a return email to address an issue or problem
2.) Send a pre-written thank you follow up email
3.) Send the thank you email and automatically post the testimonial to the site. It will then prompt the customer to please post a positive review and supply the customer the direct review links to further spread the good word.
Here's what happen:
1.) Customer arrives at your website review portal landing page.
2.) Customer clicks a star to begin the review process.
(Positive or Negative Experience)
3.) "IF" Negative experience, customer types in the review and it gets sent to your email instantly. You responds quickly to address and fix the negative experience. (OR) "IF" Positive experience, customer is presented with links to your online business review profiles. (Yelp, Google etc.) 4.) Customer leaves the positive experience they had on the sites where it matters most and you benefit. 100% compliant!
After customer sends a review you have the options:
No Bad Reviews. Just Positive feedback added to your favorite places